Information overload: implications for healthcare services

The amount of information has increased for a number of reasons: there is a general increase in business communication, in-company and with customers and suppliers; trends such as globalisation and deregulation increase competition; companies are downsizing and fewer secretaries are employed to protect people from information; more outsourcing means a wider range of other companies with which it is necessary to communicate. There are also more ways to communicate: by fax, voice mail, e-mail, internet and online conferencing, in addition to the more traditional methods, telephone, meetings, post and telex.